If I refer business to you and the business deal doesn't come together according to the time line discussed, I don't expect you to call me and have me play middle man. I also don't expect the sales person to call the customer. I expect you as the deal maker and business owner to call the customer directly that you made the deal with and have an open, honest line of communication.
If you did call me, the very first question I would ask is "Did you call so-in-so to discuss the matter with them yet?" When you said no, Id direct you to do so...because that is the adult thing to do. There is no sense in involving me or the sales person - that just muddies the water and causes mixed messages.
Furthermore, if you do have the sales person playing middle man, make sure they are conveying the same message you as the owner wish to convey. If a sales person tells the customer that everything is fine and just keep them posted - I as a consumer am going to think that everything is fine and I am going to keep you posted as more information comes forth.
No comments:
Post a Comment